How to Handle Intoxicated Customers as a Server

Handling Intoxicated Customers: What Every Server Should Know

So, you’re serving drinks, the vibe is good, and the energy is high. But what happens when you notice a customer getting a bit too tipsy? It’s a common scenario, and knowing how to handle it is crucial—not just for the service experience but also for everyone's safety.

Is It Time to Cut Them Off?

You know what? It's a delicate situation. As a server, your job goes beyond just serving drinks; you also have a responsibility to ensure your patrons are safe. If someone is clearly overly intoxicated, your first instinct might be to laugh it off or join the party, but let’s be real—this is where professionalism takes the lead.

The Right Response

When a customer shows signs of excessive intoxication, the most appropriate response is to politely refuse to serve them more alcohol. This isn't just a good idea; it aligns perfectly with the Oregon Liquor and Cannabis Commission (OLCC) guidelines.

Why? Because serving someone who is already intoxicated isn’t just unethical—it can potentially lead to dangerous situations. Think about it: excessive drinking can result in accidents, injuries, or even altercations. By refusing additional alcohol, you’re upholding your duty to maintain a safe environment.

Legal Implications

In Oregon, as in many other places, there are strict regulations regarding the service of alcohol. As a server, you not only have a legal responsibility to monitor your customers' behavior, but you also protect your establishment from liability issues. So, it’s not just about keeping people safe; it’s also about keeping your job secure.

What Not to Do

Now, you might think, "Hey, if they want another drink, why not serve them a water instead?" While this seems well-intentioned, it doesn’t fix the underlying issue of overserving alcohol. Encouraging hydration is great, but it doesn’t negate the reality that refusing service is the most responsible action.

And let’s be honest: serving another drink—even cautiously—doesn’t really show that you’re taking the situation seriously. It's kind of like poking a sleeping bear and hoping it won’t wake up.

Allowing Further Drinks? A Big No

It might feel tempting to give in when a customer insists on another drink, especially if they’re being friendly or even persuasive. But here’s the point: allowing a customer to continue drinking when you can see they’re intoxicated shows a blatant disregard for their wellbeing. Plus, you have to think about the other patrons—everyone deserves a safe experience.

Conclusion: Prioritizing Safety

At the end of the day, the key takeaway here is to stay vigilant and responsible. Your role as a server is not just about pouring drinks; it’s about fostering a positive and safe environment for all your patrons. So, the next time you see someone who’s had a bit too much, remember: politely refusing to serve them more alcohol is not only the right choice, it's the smart choice.

By prioritizing the safety of your customers and adhering to OLCC regulations, you’re not just protecting your career—you’re ensuring that everyone has a great time, and that’s what it’s really all about.