What to Do When a Patron Is Intoxicated: A Server’s Guide

Understanding Intoxication: A Server's Responsibility

When you step behind the bar or serve tables, it’s not just about mixing cocktails and taking orders. It’s a role laden with responsibility, especially when it comes to handling intoxicated patrons. You know what? Each drink can change the atmosphere, and while a night out is meant to be fun, it’s essential to keep safety as a top priority. So, what do you do when you notice a patron showing signs of drunkenness? Let’s break it down.

The Right Move: Cut Them Off

In the world of responsible alcohol service, the correct answer is crystal clear: Cut them off and offer assistance to get home. Sounds straightforward enough, right? Well, let’s unpack why this is not just a best practice but a necessary action for all servers.

First off, serving someone who is visibly intoxicated is not only against OLCC guidelines but also poses serious hazards. These individuals may not only compromise their own safety but potentially create situations that could endanger others too. Think about it: an intoxicated patron might engage in risky behavior, leading to accidents or even confrontations. The last thing any establishment wants is chaos arising from someone who’s had just one too many.

Protecting Lives: It’s More Than Just Policy

When you encounter a visibly inebriated guest, cutting them off isn’t just about following the rules; it’s about showing care for their well-being. This thoughtful approach can make all the difference in ensuring that everyone leaves the establishment safely. Offering to assist in arranging transportation shows that you and your establishment prioritize community safety. In this way, you’re not only reducing the risk of DUIs but also building a reputation as a responsible venue. Who doesn’t want to be known for taking care of their patrons?

Building Trust Through Responsible Service

By stepping into this proactive role, you’re embodying the ethical and legal obligations that come with responsible alcohol service. This can feel like a tightrope walk at times, especially when you have to let a regular frequent the bar know it’s time to call it a night. Sure, it might feel uncomfortable to confront someone, but remember: you’re not just acting as a server; you’re also a guardian of safety.

Common Situations: Handling Objections

Have you ever had a patron react negatively when you suggest they’ve had enough? It happens. But this is where your skills as a server come into play. Be calm, friendly, and assertive.

Here's the thing: Use empathy and understanding to communicate your decision. You might say, "I’m really concerned for your safety right now and I want to make sure you get home safely. Let me help you arrange a ride." If they push back, remind them gently of the risks and that you’re part of a larger mission to foster a safe drinking environment.

What Happens Next? Documenting the Incident

After you’ve cut a patron off, it can be beneficial to document the incident. Not to sound overly dramatic, but covering your bases can be crucial. Record what happened, how the patron reacted, and any steps you took to assist them. Documentation not only protects you but also helps keep your establishment compliant with OLCC regulations.

Conclusion: Striking the Right Balance

In summary, managing intoxicated patrons requires a balance of compassion and responsibility. You’ve got the power to make a genuine difference in someone’s night—and perhaps their life. Remember, cutting someone off isn’t just about stopping a drink; it’s about creating a safe and enjoyable experience for everyone. So, next time you notice someone who’s had one too many, don’t hesitate. Act confidently, show you care, and ultimately, help keep our communities safe while we all enjoy a night out together!