What behavior might indicate a customer is experiencing anxiety?

Tapping feet and fingers on the table is a behavior often associated with anxiety. This fidgeting can indicate restlessness and a sense of unease. Individuals experiencing anxiety might engage in repetitive movements as a way to cope with their feelings, channeling their nervous energy into these actions. Recognizing this behavior is important for servers as it can prompt them to engage with the customer, offer support, or provide a more comfortable environment.

In contrast, behaviors such as laughing uncontrollably or becoming overly quiet may not directly indicate anxiety. While laughter can sometimes serve as a coping mechanism, it is usually seen in more relaxed situations or as a response to stress rather than a manifestation of anxiety itself. A person becoming overly quiet may signal discomfort or distraction, but it doesn't necessarily confirm anxiety. Similarly, indifference to surroundings typically suggests a lack of concern or disengagement rather than an anxious state. Understanding the nuances of these behaviors helps in effectively addressing and supporting customers in a service environment.