What term describes the phase of behavior when a customer begins to calm down after aggression?

The term "Settling Down" accurately describes the phase of behavior when a customer begins to calm down after displaying aggression. This term emphasizes the transition from a heightened state of agitation to a more subdued and manageable state. "Settling Down" is commonly used in various contexts to indicate that an individual is starting to regain control over their emotions and behavior, making it an appropriate choice in this scenario.

Understanding this phase is crucial for servers and staff in dealing with potentially volatile situations, as it indicates a moment where further escalation can often be defused. Recognizing the signs of a customer settling down helps staff respond appropriately, providing support and ensuring the safety of everyone involved.

In contrast, the other choices do not convey the same idea as accurately. "Cooling Off" suggests a temporary pause in aggression but does not specifically highlight the calming aspect. "Calm Phase" could imply a stable state but lacks the contextual transition from aggression. "Reflection" typically refers to a thoughtful consideration of actions or behavior and does not directly describe the calming process following aggression.